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Consumer Protection Plan

At Bay Master Appliance Services LLC, we proudly stand by our repair professionals. If, as our valued customer, you find yourself dissatisfied with our service, we offer the following provisions within our sole discretion, all at no extra cost to you: Revisit and Repair: We will dispatch a professional to your location to address any technical issues with your appliance related to the initial repair. There will be no service call fee or labor charge for this return visit, provided the callback is relevant. If an additional part is necessary to complete the second repair, you will only be charged for the cost of the required part. Refund Option: Should you choose to decline the second repair, it does not entitle you to a refund for the service already provided. However, we reserve the right to refund the amount paid under the customer protection plan, with the maximum refund not exceeding the service fee. Please note that the service call fee may not be eligible for a refund, and we may also recover the parts used for your appliance repair. Eligibility Requirements: To make a claim under our protection plan, the following conditions must be met: Proof of subpar work quality by our professional or unprofessional conduct by the professional. Claims based on personal preferences, such as disliking the professional or delays in arrival or follow-up visits for legitimate reasons, will not be considered valid. You have a window of 10 days from the date of service completion to submit your claim. Claims received after this period will not be accepted. We will provide you with a claim submission form for your convenience. For any inquiries or to initiate the claims process, please contact Bay Master Appliance Services through email at info@bmapplianceservice.com or by calling us at (408) 663-2226. Your satisfaction is our priority, and we are here to assist you in any way we can.