Clear, Fast Solutions to Your Appliance Service Questions
Got Questions? We’ve Got Answers
Explore answers to the most common questions about our appliance repair and maintenance services. Still need help? Contact us anytime!
Every Hour of Downtime Delays Service and Costs You Money
Confused About Repairs or Service?
We know unexpected appliance issues disrupt your day. That’s why we made this FAQ to give you quick, straightforward answers and peace of mind.
Reliable Answers from Certified Technicians
Trusted Appliance Experts Ready to Help
Our FAQ covers everything from scheduling repairs to maintenance tips, so you feel confident choosing BMAS for your service needs.
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FAQs
How quickly can you schedule a repair?
We aim to schedule same-day or next-day repairs whenever possible to minimize your downtime. Emergency services are also available for critical issues.
Can I book a repair online or do I need to call?
You can easily book your repair online through our website or call our customer support for personalized assistance.
Do you offer emergency repair services?
Yes, our certified technicians are available for emergency repairs to get your appliances running as quickly as possible.
Appliance Types & Repairs
Do you service both commercial and residential appliances?
Yes, BMAS specializes in both commercial and residential appliance repair, including cooking, refrigeration, beverage, and laundry equipment.
What brands do you repair?
We service all major appliance brands with factory-trained technicians to ensure quality repairs.
How long does a typical repair take?
Most repairs are completed within 1–3 hours depending on the issue and part availability.
Maintenance & Preventive Care
What preventive maintenance services do you offer?
We offer customized maintenance contracts including inspections, cleaning, tune-ups, and early issue detection to keep your equipment running longer and more efficiently.
How often should I schedule maintenance?
For commercial equipment, we recommend quarterly or bi-annual maintenance, depending on your usage and equipment type.
Can preventive maintenance reduce repair costs?
Absolutely. Regular maintenance helps catch small issues before they become costly repairs and extends equipment lifespan.
Warranty & Pricing
Are your repairs covered by warranty?
Yes, we provide warranties on parts and labor for all repairs performed, giving you peace of mind.
Do you offer upfront pricing?
We provide clear, upfront estimates before any work begins no hidden fees.
Do you honor manufacturer warranties?
Yes, we work with manufacturers to provide authorized warranty repair services.
What does paying the invoice mean?
By paying the invoice, the client acknowledges that all listed services have been completed and tested satisfactorily unless otherwise noted.
Are clogged dishwasher or washing machine services covered under the 90-day warranty?
No. Clogged dishwasher and washing machine services are not covered under the 90-day warranty.
When is payment due?
Payment is due within 48 hours of receiving the invoice unless otherwise stated in writing.
What late fee applies to residential (B2C) customers?
Commercial customers may receive a monthly late fee of 2% of the outstanding balance or a minimum of $15 per billing cycle.
What late fee applies to commercial (B2B) customers?
We service all major appliance brands with factory-trained technicians to ensure quality repairs.
Do customers with approved Net Terms receive late fees?
No. Customers with written, approved Net payment terms (Net 15, Net 30) are exempt from late fees as long as payment is made within the agreed period.
Can service be suspended for late payments?
Yes. The company may suspend service, place accounts on hold, or revoke Net terms for repeated late payments or non-compliance with payment terms.